If you want to return a product please call +91 9513410978 and we will provide a solution.
RETURNS
We offer a 30 day easy return policy. We also have some humble expectations from your side, and the return/refund is subject to the following condition:
- Customised products can't be returned. No returns or exchange for customised products.
- The product must be returned without any tampering or physical damage.
- The product must be returned in its original packaging.
Products that are to be returned must be sent to:
Address:
Kaera Angadi House LLP
No 63/A 3rd cross 1st main, Soapfactory layout 2nd stage, Anchepalya main Road, Bangalore -560073
All returns, exchange and warranty claims will be processed after examining the claim and approval from us.
If you receive a broken/damaged product, or if the wrong order was shipped to you, we offer a free replacement of the same model and colour, provided it is in stock. If the product is out of stock, we will offer store credit.
REFUND
Refund process is subject to the following conditions:
-Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
-A shipping fee and cash on delivery fee may be charged for refunds which do not fall under manufacturing defects.
-Your refund will be processed within 2 working days of receiving your product. Refunds are credited to you bank account and may take upto 3 days to reflect in your account. A credit applied to your credit card or other methods of payment, may take an additional 7-10 days for the refund to reflect in your account.
-All sale items are non-refundable.
-All custom engraved products and non-refundable.
In case any refund/exchange claim is made after 14 days we reserve the right to grant partial refunds based on our discretion. To complete your return, we require a receipt or proof of purchase.
No refund claims can be made based on the colour and texture of wood. The colour and texture of wood grain will vary from product to product. This is the characteristic of all natural products and it makes your product unique. The colour of the products may vary according to the calibration of your screen.
We reserve the right to offer/deny refunds/exchanges for reasons not specified here as we evaluate each claim on a case to case basis.
